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Support Docs
Find practical guides for Orsola agents, workflows, setup, and troubleshooting.
Find practical guides for Orsola agents, workflows, setup, and troubleshooting.
New to Orsola, or setting it up for the first time.
What Orsola actually does for you day to day, what it cannot do, and what it costs to find out.
Sign up, confirm your email, and get to your first useful answer in about ten minutes.
Five things worth trying first, and how to phrase a request so the answer is actually useful.
Some answers come back straight away and some arrive later. Here is where each one lands.
Orsola on the web, Windows, iPhone, and Android — and how to sign in on a second device.
Chatting, files, reminders, meetings, calls, and expenses.
How to ask so you get something you can use, and how to steer the answer when you do not.
What Task, Meeting, Phone, and Expense are each for, and when plain Orsola is enough.
Speak instead of typing, in any conversation — including how to interrupt mid-sentence.
Where Orsola is strong, where it slips, and the handful of things worth checking yourself.
Set the rules once for a conversation instead of repeating yourself in every message.
Search inside one conversation or across all of them, and name things so you can find them later.
Tidy up your conversation list, and what deleting one does and does not remove.
Attach a file from your computer or a connected account, and ask a question that actually uses it.
Every file type Orsola accepts, how big they can be, and how many fit in one message.
Everything you have added and everything Orsola has made, in one place you can filter.
Get a finished document or spreadsheet you can download and send on.
Describe what you want, get an image or video back, and refine it from there.
What the storage panel actually measures — and why it is about this device, not your account.
Set up a one-off or repeating job by saying when it should run and what you want back.
Check what has run, pause something, or delete a job you no longer want.
Where a finished job puts its result, and how to get told about it by email or on your phone.
Nothing arrived when it should have. The five things that cause this, and how to fix each.
Start a recording, see it running, and stop it safely — including if it gets interrupted.
Live transcript, speaker names, translation, and spoken language — what each does and costs.
Open a finished recording, search what was said, play it back, and get the write-up.
Pull what was decided and who agreed to do what out of a recording, and turn it into a reminder.
A recording that came out silent, mislabelled the speakers, or never produced a transcript.
Keep a copy of the audio or transcript, tidy your list, or remove a recording for good.
Telling people first, why the rules differ by country, and how to remove a recording you should not have made.
Pick a number Orsola answers for you, and see what it costs per month and per minute.
What Orsola says to callers, how texts work, and how it decides something is urgent enough to tell you.
Release a number you no longer want, and what happens to your calls, texts, and billing.
Letting Orsola reach your mail, calendar, and files — and taking it back.
What Orsola can and cannot see once you connect an account, and how to take it back.
Connect Gmail or Outlook so Orsola can search, draft, and send — always with your say-so.
Connect Google or Outlook Calendar so Orsola can answer about your day and book things.
Connect Drive, OneDrive, or Sheets so Orsola can use your stored files without re-uploading.
The things Orsola will never do without asking, and what the confirmation looks like.
See what is connected, check what each one may do, reconnect a broken one, or cut it off.
Language, voice, notifications, and making Orsola fit how you work.
Turn notifications on or off for email and your phone, and fix it when none arrive.
Switch Orsola between English, Spanish, French, and Arabic — and what it changes.
Create a helper with its own instructions for work you do the same way every time.
Pick the voice for spoken conversations and for reading answers aloud.
Switch between light and dark, and where the setting follows you.
The things Orsola keeps about you between conversations, and how to see them.
Signing in, keeping your account safe, and your personal data.
Sign in with an email address or with Google, Microsoft, or Apple.
Locked out? The five reasons sign-in fails, and what to do about each one.
Reset a password you have forgotten, or change the one you have.
Confirm the number you already have, and what to do when the code does not arrive.
Add a code from your phone to sign-in, so a stolen password is not enough.
Get back in if you lose your phone, and stop being asked for a code on your own machine.
See what is signed in, sign one out, or sign out everywhere at once.
Change what Orsola knows about you — and why the time zone matters more than it looks.
What Orsola stores, who can reach it, and what stays private by design.
Ask for an export of your account and conversations, and open it before it expires.
Delete your account, the 30-day grace period, and exactly what is removed and what is kept.
What things cost, what your plan includes, and how to pay.
What a credit is, what uses them fastest, and how monthly credits differ from ones you buy.
Where to find what is left, what you have used this month, and when it refills.
Free, Plus, Pro, and Max side by side — including which features need which plan.
Buy a one-off pack that never expires, or set Orsola to top up before you run dry.
Move up or down a plan, and the difference between cancelling now and at the end of the period.
Find a receipt, export your payment history, and change which card you pay with.
The message box is blocked. Which of the five reasons it is, and how to clear it.
A payment that did not go through, and how to get access back quickly.
When something is wrong, and when you want a person.
Not sure what broke? Five quick checks that clear most problems, then where to go next.
You got something generic, or Orsola did not seem to read your attachment. How to fix both.
An attachment that failed, was too big, or went through but was never read.
Microphone, camera, and notification permissions — how to grant them and pick the right device.
How to reach the support team, and what to include so we can help the first time.
A page that will not load, spins forever, or comes up blank.
Tell us about a harmful answer, an account you do not recognise, or something that should not be there.
The warnings and errors Orsola shows, in plain words, with the page that fixes each.
When to expect a reply, what we may ask for, and how to help it go quickly.
Can't find what you're looking for? Reach out to our support team.