Accessibility Statement
Version 1.0 · Effective August 13, 2026 · Shuark Inc. — Orsola Platform
1. Our Commitment
Shuark Inc. ("Shuark") is committed to ensuring that the Orsola platform (the "Service") is accessible to people with disabilities. We want everyone who uses Orsola — across our web application, iOS and Android mobile applications, and Windows desktop application — to have a comparable experience regardless of ability.
We treat accessibility as an ongoing effort, not a one-time task. As Orsola evolves, we work to identify and remove barriers that could prevent people with disabilities from using the Service effectively.
2. Conformance Standard
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG defines requirements for making digital content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.
We are working toward substantial conformance with WCAG 2.1 Level AA across all Orsola applications. Some areas of the Service may not yet fully meet every success criterion; where we are aware of gaps, we are prioritizing them for remediation.
3. Accessibility Features
The Orsola platform is designed with the following accessibility considerations:
- Keyboard navigation — core web application functions are operable using a keyboard, without requiring a mouse.
- Screen reader support — we use semantic markup and ARIA attributes where appropriate so that assistive technologies can interpret content and controls.
- Voice-first interaction — because Orsola offers a natural-language voice interface, many tasks can be completed by speaking rather than typing or clicking, which can benefit users with motor or visual disabilities.
- Text alternatives — we aim to provide text alternatives for non-text content where it conveys meaning.
- Colour and contrast — we aim to meet WCAG AA contrast ratios and avoid conveying information through colour alone.
- Resizable text — the web interface supports browser-level text resizing and zoom.
- Captions and transcripts — call and meeting transcription features produce text records of audio content.
4. Known Limitations
Despite our efforts, some parts of the Service may present accessibility barriers. We are actively working to identify and address them. If you encounter a barrier not listed here, please tell us using the contact details below — user feedback is one of the most effective ways we find and fix issues.
5. Alternative Formats and Communication Supports
If you need information from Shuark or about the Orsola Service in an accessible format, or if you need a communication support, we will work with you to provide it in a manner that takes your accessibility needs into account. Contact us using the details in Section 8, and we will consult with you on a suitable format.
6. Feedback
We welcome your feedback on the accessibility of the Orsola platform. If you experience any difficulty accessing any part of the Service, or have suggestions for improvement, please contact us:
- Email: accessibility@shuark.com
- Support: support@shuark.com
- Phone: +1 (416) 832-3226
- Mail: Shuark Inc., 190 Melville Ave, Vaughan, ON L6A 1Y9, Canada
We aim to respond to accessibility feedback within a reasonable time. We treat feedback about accessibility barriers seriously and use it to inform our remediation priorities.
7. Ontario (AODA) Information
Shuark Inc. is located in Vaughan, Ontario. We are committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR), including, where applicable to our organization:
- Making our web content conform to WCAG 2.0 Level AA in accordance with the timelines and thresholds set out in the IASR.
- Providing accessible customer service and, on request, accessible formats and communication supports.
- Notifying the public that accessible formats and communication supports are available.
This statement will be reviewed and updated as the Service changes and as our accessibility program matures.
8. Contact
For any question about this Accessibility Statement or the accessibility of the Orsola platform:
| Purpose | Contact |
|---|---|
| Accessibility inquiries and feedback | accessibility@shuark.com |
| General support | support@shuark.com |
| Phone | +1 (416) 832-3226 |
| Mailing address | Shuark Inc., 190 Melville Ave, Vaughan, ON L6A 1Y9, Canada |