No sound, wrong speaker, or no transcript?

What you are seeing

The meeting recorded, but what came out is not usable — silence, one speaker label for everybody, no transcript at all, or the wrong language.

Nearly all of these are set before you press Record, which is the frustrating part: they cannot be repaired afterwards. Each section below says how to get it right next time, and what can be salvaged from this one.

Silent or very quiet recording

Orsola records what your microphone can hear, and nothing else. That single fact explains most silent recordings:

• You were wearing headphones on a video call. The other people came out of your headphones, so your microphone never heard them. You will hear yourself and nobody else. Use speakers when you want the whole call captured.
• The wrong microphone was selected — a monitor or webcam mic across the room rather than your headset.
• The microphone was muted, at the device level rather than in Orsola.
• You were too far from it. Quiet-but-audible usually still transcribes; genuinely faint does not.

Test it before anything that matters: record fifteen seconds with everyone talking, stop, and check the transcript.

Everyone labelled as the same speaker

Speaker labels tell people apart by voice, and there are two common reasons they cannot:

• Everyone arrived through one channel. On a video call played through speakers, remote voices reach Orsola as one stream of room audio, which is much harder to separate than people in the room.
• People talked over each other. Overlapping speech is where labelling goes wrong, and heavy interruption produces exactly this.

The transcript is still complete and searchable — only the attribution is wrong. For a meeting where who-said-what matters, in-person audio with people taking turns gives much better results.

The transcript never appeared, or stopped early

Check the meeting's status first, because three different things look the same from the list:

• Processing — not finished yet. Long meetings take longer; come back rather than re-recording.
• Failed — processing did not complete. The audio may still be there: open the meeting and try playing it. If it plays, you have the recording even without the transcript, and you can download it.
• It stops partway through — the recording ended early. A closed tab, a sleeping laptop or a dropped connection will do it. With live transcription on you keep the text up to that point; without it, an interrupted recording may never get processed at all.

For anything important: keep the tab open on a device that is plugged in, and leave live transcription on so a failure costs you the end rather than everything.

The wrong language was detected

Set Spoken Language before recording rather than relying on a guess. With speaker labels on, Orsola transcribes the one language you named, and anything said in another will come out as nonsense rather than as that language.

For a meeting that genuinely moves between two languages, pick the one most of it is in and accept that the rest will be poor — or record without speaker labels, which handles mixed speech better.

This cannot be corrected after the fact; the transcript would have to be produced again from a new recording.

Still stuck

If the audio is good, the settings were right, and the transcript is still wrong or missing, that is worth reporting.

Get in touch with the meeting's name and date, which options you had switched on, and whether the audio itself plays back.