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Sign-in and account

Message	What it means
"Please verify your email address"	The confirmation link was never opened. Resend it from the sign-in page — cannot sign in?
"This account was created with social login"	No Orsola password exists. Use the Google, Microsoft or Apple button you signed up with.
"You have reached the daily limit of 3 verification email requests"	Three a day is the cap. Wait until tomorrow, and check spam first next time.
"If an account with this email exists…"	Shown whether or not the address has an account, on purpose. See change or reset your password.
"Your account has been deactivated" · "suspended" · "under a legal hold"	The account is blocked and only a person can resolve it — get in touch.

Credits and plan

Message	What it means
"No credits remaining"	Monthly allowance spent and no packs left. Why can't I send a message?
"You've used 80% of your monthly credits"	A warning, not a block. Shows what is left and when it resets.
"Subscription required to chat with Orsola"	You opened something your plan does not include.
"Payment issue — update your payment method"	A charge failed. Payment failed or card declined?
"Your subscription was canceled"	Cancelled or lapsed. Reactivate from Subscription.
"Complete your subscription setup to start chatting"	A subscription was started but never finished.

Files and uploads

Message	What it means
"File … exceeds 20MB limit"	Too big. 20 MB per file — the limits.
"File … type is not allowed"	Not a format Orsola reads. Exporting to PDF works for most things.
"Maximum 5 files allowed"	Five per message. Send the rest in a second message.
"No transcript available" · "No audio file available"	That part of the meeting did not survive — recording problems.

Connected accounts and recordings

Message	What it means
Orsola says a provider "is not connected"	It has no access to that account. Connect it in Integrations.
It cannot find a file in your Drive	Expected: Drive access is per-file. Connect your files.
A connection asks to be reconnected	The authorisation lapsed — reconnect it.
Meeting status Processing	Still working. Longer meetings take longer.
Meeting status Failed	Processing did not complete. The audio may still play.
"Trusted device token is invalid or expired"	The device is no longer trusted. Sign in with a code and trust it again.

A message that is not here

Five checks that fix most things clears most of what is left. If it survives that, get in touch with the exact wording — word for word is how we identify the cause.

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