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Gmail or Outlook

Both are supported, and they do the same things — connect whichever your mail actually lives in.

	Gmail	Outlook mail
Read and search your mail	Yes	Yes
Write and send	Yes	Yes
Pull an attachment out of a message	Yes	Yes
Archive, label, move or delete	No	No

That last row is worth reading before you set expectations: Orsola reads and writes mail, it does not organise it. Nothing in your inbox is moved, filed or deleted on either provider.

Connect both if you have both. Each counts separately against your plan's connected-account allowance.

Connect it

Open Integrations.
Choose Connect on Gmail or Outlook Email.
You are sent to Google or Microsoft to sign in. Read the permissions on that screen — that is where you approve what Orsola may do, and it is the same list described above.
Approve, and you are returned to Orsola with the account connected.

Signing in to Orsola with your Google account is not the same as connecting Gmail. The first proves who you are; only this gives Orsola access to your mail.

What Orsola can do with your mail

Search it. "Did anyone from the Vance account reply about the invoice?" — across the whole mailbox, not just what is on screen.
Summarise it. "What came in overnight that actually needs me?"
Draft replies in your words, with the context of the thread it is replying to.
Send, when you ask it to.
Use it alongside everything else — a request that spans your mail and your calendar is one question rather than two.

Nothing is sent without your say-so

Sending mail is the thing people worry about, reasonably. The rule is straightforward: Orsola acts when you have plainly asked it to, and checks with you when you have not.

"Send Priya the summary and say I'll call Thursday" is a clear instruction, and it sends. A vaguer request — or anything where it is not certain who or what you meant — comes back to you first, usually as a draft to look at.

Nothing sends on a timer, on a guess, or in the background. When Orsola checks with you first sets out the boundary in full.

If the connection fails

You cancelled at the provider's screen — start again and approve.
You approved but Orsola still cannot read mail — check that you approved every permission rather than declining part of the list. Reconnecting and approving in full fixes it.
It worked and then stopped — connections lapse when a password changes or an authorisation expires. Reconnect it from Integrations.
Your organisation blocks it — a work Google or Microsoft account can be configured to refuse third-party apps. That refusal comes from your IT administrator, not from Orsola, and only they can change it. A personal account will connect normally.

Where to go next

Connect your calendar is the natural pair — mail and calendar together is where most of the value is.

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