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When to use this

You are blocked on an issue the Support Docs could not resolve.
The problem involves billing, account access, security, or provider setup.
You see repeated errors that stop your work from progressing.

Steps

Try the relevant Support Doc article first — most product questions are answered there.
If still blocked, open the Support Center.
Describe the feature or agent you were using and the exact step that failed.
Include any visible error message and whether the issue happens every time or only sometimes.
Submit the ticket and keep the related workflow unchanged so support can inspect the current state.

What happens next

Support will review your ticket and respond; keeping the workflow unchanged helps them diagnose the issue faster without needing extra steps from you.

Common problems

Not sure whether to self-serve or contact support
Not sure what details to include in the ticket
Issue involves billing or subscription state
External integration not working after reconnecting